Billing & Collections

Billing & Collections

Touchstone Imaging is committed to providing you the highest quality of care in radiology. We are in network with most major insurance plans.  We have numerous financial options that include payment plans and cash rates for non-insured patients. We accept Care Credit and also offer a Financial Assistance Program for qualifying patients. For more options or questions, please contact your local Touchstone center.

If you have questions or need assistance with services already provided please contact us at one of the numbers below. Please have your account number ready when contacting us.

Patients:

•  Looking to obtain copies of your Medical Records? Please contact your local center. – Center Listing

•  Need a copy of your itemized statement? Please send a request to billingstatements@touchstoneimaging.com or call 1 877.275.9077 – option 4

•   Need to speak to a cashier? Call 1.877.275.9077 and select option 1. Cashiers can assist with payment plans, applying for Care Credit, Financial Assistance, and balance inquiries.

•  Payments can be submitted online by clicking one of the links below:

    • If you were seen in Oklahoma please make a note of provider ID OK004 and click on the following link:
    • If you were seen in Southern Texas (Houston Area) at one of our U.S Imaging Centers, please make a note of provider ID MFG005 and click on the following link:
    • If you where seen at any of our other locations please click on the following link:
    • CareCredit

•  If you have a question about your bill or would like to speak to a representative, our dedicated Customer Service Department is available Monday – Friday from 8:00am to 6:00pm CST at 1 877.275.9077 – option 5

Attorney Offices and Lien Companies:

•  Looking to obtain a copy of your client’s medical records? Please email us at MedRecs@touchstoneimaging.com

•  Need assistances with a patient account please contact our litigation department at 512.504.7009

Touchstone Medical Imaging will refund any money owed to a patient within 30 days following the discovery that a refund is due, subject to the Company’s policies.

Touchstone Medical Imaging, LLC
Attn: Billing Office
1431 Perrone Way
Franklin, TN, USA 37069

 

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