Billing & Collections

Billing & Collections

Touchstone Imaging is committed to providing you the highest quality of care in radiology. We are in network with most major insurance plans.  We have numerous financial options that include payment plans and cash rates for non-insured patients. We accept Care Credit and also offer a Financial Assistance Program for qualifying patients. For more options or questions, please contact your local Touchstone center.

If you have questions or need assistance with services already provided please contact us at one of the numbers below. Please have your account number ready when contacting us.

Patients:

•  Looking to obtain copies of your Medical Records? Please contact your local center. – Center Listing

•  Need a copy of your itemized statement? Please send a request to billingstatements@touchstoneimaging.com or call 1 877.275.9077 – option 4

•  Payments can be submitted online by clicking one of the links below:

    • ONLINE BILL PAY
      • Please make a note of the provider number below listed by your services location. You will need this in order to submit your payment.

    • CARE CREDIT

•  To learn more about Care Credit, please select the Care Credit link above. If you would like to make a payment using your Care Credit card, please contact the facility where your exam was performed. Click here for a list of our locations: Touchstone Imaging Centers

•  If you have a question about your bill or would like to make a payment on your account, our dedicated Customer Service Department is available Monday – Friday from 8:00am to 6:00pm CST at 1 877.275.9077 – option 5

Attorney Offices and Lien Companies:

•  Looking to obtain a copy of your client’s medical records? Please submit your request via ChartSwap at www.chartswap.com.

•  Need assistance with a patient account? Please contact our litigation department at 512.504.7009

Touchstone Medical Imaging will refund any money owed to a patient within 30 days following the discovery that a refund is due, subject to the Company’s policies.

Touchstone Medical Imaging, LLC
Attn: Billing Office
1431 Perrone Way
Franklin, TN, USA 37069