FAQs

Insurance

Do you take my insurance?

Touchstone Medical Imaging participates in most insurance plans. Feel free to contact us with insurance questions or concerns. You can also contact your insurance provider for specific exam coverage details relating to your plan. Please remember to bring your insurance card and photo ID to your appointment. Co-pays, co-insurance and deductibles are expected at time of service.

Do you file my insurance for me?

Yes. Touchstone Imaging will file your primary and/or secondary insurance to verify what portion of your visit we will cover. We will ask for the residual balance at the time of your visit. However, this is only an estimate, and you may have a remaining portion to pay as a copay, co-insurance or deductible. Our information on your financial responsibility is dependent on the information provided by your insurance company’s database.  We are flexible with payment options, so please speak with the front desk staff upon your arrival.

Bill Pay

What do I need to pay at time of visit?

Time of visit charges vary by the type of insurance procedure. To find out exactly what you will need to pay at the time of you visit, please call any of these locations to learn more. Co-pays, co-insurance and deductibles are expected at time of service.

Can I pay my bill online?

Yes, please click here.

How can I find out my account balance?

You can log in to the Payment Portal here.

Scheduling

How do I schedule an appointment?

Please call any of our locations here to schedule your appointment.

Can I come in today?

There are many exams that need to be scheduled, but we have walk-in availability for some of our exams. Typically we have same day appointments and many of our facilities have extended evening hours and weekend availability.

Exam Prep

What should I bring with me to my appointment?

Please bring a copy of your insurance card, and a valid ID.

What do I need to wear to my exam?

Each exam has different requirements for dress, please refer to our exams page to learn more on how to dress for your exam.

What should I do to prepare for my exam?

Please click here and select your exam type to learn more about your pre-exam instructions. Please call the Touchstone Imaging location that is closest to you. View our locations here.

Options

What do I do if I'm feeling anxious or am claustrophobic - can I still come to your facility?

If you are having anxiety about your exam, our staff will openly communicate with you and answer any questions you may have before, during, and after your exam. If you have claustrophobia and have not successfully completed an imaging study before, please speak with your doctor if you feel oral sedation could be an option. Please inform our office staff if you are taking a sedative so we can make the appropriate arrangements.

I am an above average person in size, should I alert someone at the facility?

We have imaging options that are specifically designed for larger body types. However, there are weight limitations to some of the equipment where your exam could be performed. Please contact the facility where you are scheduled to discuss further. For a full listing of Touchstone Imaging Centers, click here.

Other

How do I find out more about my exam?

Learn more about the exam you are having here.

How soon can I get the results of my scan?

After your exam is completed, the radiologist interprets each exam and dictates a report. The report is transcribed and sent to your physician’s office typically within 24 hours of your exam completion. Please contact your physician directly for information about your results as they determine the proper plan related to your overall health care.